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Richmond Motor Group GDPR Data Privacy Notice

The importance of your privacy

At Richmond Motor Group we take your privacy seriously and will only use your personal information for the following purposes, to administer your account and to provide products and services you have requested from us.  We will never sell your data on to third parties.  Informing you during contact and for marketing purposes gaining your consent about the way your data is obtained and processed by us is a legal requirement of the General Data Protection Regulations which is law from May 2018.

Who are Richmond Motor Group

Richmond Motor Group consists of Richmond Cars Ltd. Richmond Cars (Southampton) Ltd. Richmond Cars (Guildford) Ltd. Hampshire Car Sales Ltd.

We are privately owned car dealer group based at our Portsmouth site.

Passing data

We will contact you as advised by Hyundai, Citroen and our other suppliers a full listing can be found below to ensure the ongoing safety and care of your vehicle and any policies are maintained, and where consent is provided the replacement of your vehicle and car care related products.

We will register your vehicle keeper details and will cross check your data with DVLA to ensure accurate and timely communications can be made.

Marketing

We track your email, text, telephone and web activity to ensure communications have reached you (e.g. MOT reminder) and through other interactions with our business to help us contact you at the right time in your ownership cycle. We check driver and vehicle profiles including drive time to our dealership, vehicle age and type of work due to help prioritise customer contact.  We compile data from various sources (a full list can be found at richmondmotorgroup.com/data) in to one place to deliver a more personalised experience for you.  You may opt out of any form of marketing by expressing your wish to do so when we check or collect your personal information or by contacting our data controller below. When you visit our website we will use Cookies on your browser. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

Suppliers we must share your information with include; Hyundai, Citroen, Facebook, Reef, JudgeService, Marketing Delivery, MailChimp and Calltracks.

Finance Applications

If you should apply for finance from us the information you provide specifically for this purpose will be disclosed to various finance providers for the purpose of considering the application. The finance companies may use this information to carry out searches with credit reference agencies and other regulatory and statutory bodies. A record of those searches will be kept and may be used by other lenders in assessing applications from you and members of your household for credit in the future. The finance companies will cross-check this information with other lenders to prevent fraud and may use this information for statistical or marketing purposes. The finance companies may use credit scoring as part of their decision making process. In some cases the information provided on this form may be disclosed to a Credit Reference Agency, such as Experian or Equifax. Credit reference agencies may also use this information to carry out further searches for other regulatory and statutory bodies. They may also disclose information to other companies and the finance providers may use such information to advise you of any of our or their services or of another person’s services which may be relevant to you. We will on request tell you of the purposes for which we will use this information.

Your right to withdraw consent

Except as required by law, we will not use or disclose your personal information for any purpose for which you have not given us your consent or later withdraw your consent. If you withdraw consent, you agree that in spite of this withdrawal we may continue to use the personal information previously provided to us to the extent that we are contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have for example a finance agreement.

Where your data is stored

We do not transfer your data outside the EU. We retain your details for as long as we have evidence that you still own the vehicle we sold to you or worked on unless you ask us to delete these details sooner.  We take steps to ensure that any business that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely.  The security of your data is paramount.  Documentation can be supplied on request from our Data Protection Officer details of whom can be found below.

Your Rights

Under the General Data Protection Regulations you have the right to:-

Request copies of your data, rectification of your data, erasure of your data, object to us or restrict the processing of your data and where our systems allow, give electronic access to copies of your data in a digital format. 

Richmond Motor Group reserves the right to update or amend this data privacy notice in line with customer feedback or updates in legislation and it will be published at richmondmotorgroup.com/data

A full listing of our manufacturers and nominated suppliers, who we may share information with, together with the various sources (e.g. service plan and vehicle health check data) can be found at below

Data Protection Officer

Name: Derek Pryde

Address: Richmond Hyundai. Fitzherbert Road, Farlington, Portsmouth, PO6 1RU.

Email: derek.pryde@richmondmotorgroup.com

If we are unable to resolve any issues you raise within 30 days you have you have the right to complain to the Information Commissioners Office @ https://ico.org.uk/concerns