How do I make payment?
We are able to conclude your purchase remotely. A Business Manager will complete a virtual pre-delivery appointment using your preferred contact method. We can take care of all your finance arrangements in the usual fashion.
How do I sign the documents?
We have the facilities for you to sign your documents electronically from the comfort of your own home.
Will you deliver my car?
Yes, we can deliver your new car to your home at a mutually convenient time.
Do you charge for delivery and if so, what is the cost?
Our Home Delivery service is included to help make your car buying experience as safe and risk free as possible.
How does the 7-Day Money Back Guarantee work?
You have up to 7 days to get to know your car and to make sure it suits you. If you’re not completely happy with it, just let us know by 6pm on the 7th day after your delivery or collection date and we’ll give you a full refund.
Are there any restrictions to the 7-Day Money Back Guarantee?
We can’t accept a return if the car has been modified or altered from the condition it was received in. If the car has been driven for more than 250 miles during the first 7 days, every additional mile will cost £1 per mile and we may not be able to accept the car as a return. If the car has been in an accident or is damaged, we may not be able to accept the car as a return and there may be charges for damage. You are responsible for any parking fines, congestion charges and all other fines/penalties while the vehicle is in your possession.
Is there a collection fee if I wish to return my car?
There is no fee to have your vehicle collected.
Will I be refunded for additional products and accessories I purchased?
Accessories and additional products will be excluded from 7 day guarantee and therefore not refunded. You will be entitled to any insurance product refund by the provider.
If I return my car, will I get my part-exchange back?
If you decide to return your car within the 7-Day Money Back Guarantee period, we won’t be able to return your part-exchange. We'll do our best to help you find an alternative car to buy from us. We’ll also pay you the cash equivalent of the part exchange via bank transfer. You will be responsible for reconciling any negative equity on your original part exchange, prior to a refund of your finance agreement on your new vehicle if applicable.