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Contactless Customer Journey

Buy Online | Home Delivery | Click & Collect



We are able to offer you alternative ways for you to transact with us. If you still need or want to change your car, you can purchase your new vehicle from the comfort of your own home, complete all the paperwork remotely through our industry-leading Secure Client Portal and once the vehicle is ready, take advantage of our Click and Collect service or if you’d prefer, we can deliver it to you. We can even arrange a Home Test Drive.

The Contactless Customer Journey process can be seen in further detail just below, alternatively please get in touch with your local Richmond dealer and we will be more than happy to assist you with any queries that you may have.

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5 Steps


Online Vehicle Selection

1. Online Vehicle Selection

Choose one of our thousands of New or Approved Used vehicles in stock, and contact us through any of the following channels: Website – Email – Telephone – Facebook – Instagram – Twitter – LinkedIn. Plus, you can now communicate with us through these additional, alternative channels: FaceTime – Zoom - WhatsApp

Digital Presentation & Home Test Drive

2. Digital Presentation & Home Test Drive

Once you have made your enquiry, our Sales Managers will produce a personalised video presentation to send to you and follow up using your preferred method of contact. If you like what you see, we can then bring the vehicle to you for an unaccompanied home test drive. We will adhere to all social distancing guidelines as well as ensuring the touch points of the vehicle are sanitised before and after your test drive.

Secure Remote Transaction

3. Secure Remote Transaction

If it is the car for you, then we can finalise your deal with no hassle. Our Sales Managers will make sure you are getting the very best deal. We have developed an industry leading "Secure Client Portal" where all the documents relating to your enquiry and purchase can be digitally completed, meaning that Contactless is now Paperless!

Click & Collect or Home Delivery

4. Click & Collect or Home Delivery

Now, it’s time to sit back whilst we ensure the thorough preparation of your vehicle is completed. At which point you can select our contactless Click & Collect service at the dealership or we will deliver the car to your home at a mutually convenient time.

Aftersales Follow-Up

5. Aftersales Follow-Up

We will check in with you a few days after home delivery to make sure everything is to your satisfaction and to address some of those questions you may have forgot to ask previously.

THANK YOU!

THANK YOU!

We hope you have the very best experience with us at Richmond, and if that is the case, why not leave us a review and tell everyone else how your Contactless Customer Journey went? Stay safe and we hope you enjoy your new car!

 

Why Choose Richmond?

• Choose from 1000’s of cars in Group stock
• Home Test Drive’s complying with social distancing guidelines
• 7-day moneyback guarantee
• Minimum 6 month warranty with option to extend
• Buy Now, Pay Later - up to 6 months driving payment-free
• FREE Home Delivery within a 60-mile radius, showroom collection available post-lockdown
• Flexible service plans

Contactless Home Delivery Review
Contactless Home Delivery Review
Contactless Home Delivery Review

FAQs


  • Will someone have to accompany me on the test drive?

    In order to comply with the social distancing guidelines, your test drive will be unaccompanied, allowing you to test and experience the car in a safe environment. We will ensure that the touch points of the vehicle are sanitised before and after your test drive.

  • Will the person delivering the test drive car be able to show me around?

    Our team members will be more than happy to discuss the car with you, answer your questions and help you make an informed decision about the car. They will, at all times, keep their distance to adhere to social distancing guidelines.

  • What documents do I need to provide before test drive?

    We will need to see a copy of your Full UK Driving License and Proof of Address prior to your test drive.


  • How do I make payment?

    We are able to conclude your purchase remotely. A Business Manager will complete a virtual pre-delivery appointment using your preferred contact method. We can take care of all your finance arrangements in the usual fashion.

  • How do I sign the documents?

    We have the facilities for you to sign your documents electronically from the comfort of your own home.


  • Will you deliver my car?

    Yes, we can deliver your new car to your home at a mutually convenient time.

  • Do you charge for delivery and if so, what is the cost?

    Our home delivery service is included as part of our Contactless Customer Journey to help make your car buying experience as safe and risk free as possible.

  • Do I need to insure the car before you deliver?

    You will need to arrange your own insurance however, we are able to provide free 7-Day Driveaway Insurance. If required, you'll need to discuss this with us prior to the handover of your car.

Please get in touch with your local Richmond dealer for futher details.

COVID-19, Richmond Motor Group and You...

As a Group we are taking action to protect our customers and colleagues safety and wellbeing in this difficult time. To learn about the actions and precautions we are taking, please see our dedicated COVID-19 page.

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