Our service to customers is the cornerstone of our business. We do everything we can to ensure that you get everything you need and want, making sure we go out of our way to put your needs first. Whether you’re buying a new car or booking in a service, we like to be completely at your disposal, making sure you get value for money and a quality service every time. Our highly trained and professional staff are on hand to guide you though your journey and are ready to take action on your behalf. We believe communication is the key to building a relationship with you.
As a family run business, we would like nothing more than to make you part of our family, or at least treat you as such. Richmond is forever growing and has gone from a small dealership to a large motor group that spans the South of England, being named the number #1 Hyundai Dealership in Europe. None of this would be possible without your support! We thank you and will continue to improve how we do things, putting you at the heart of it all. We understand problems can sometimes arise and want you to be assured that we will endeavour to resolve these swiftly and professionally! Below are details of how to contact us. Whether it is a positive experience with us which you would like to share or a problem you wish to make us aware of, we take all feedback and every call, enquiry and request seriously.
At Richmond each and every customer is important to us and we believe you have the right to a fair, swift and courteous service at all times. Please address any comments or complaints to one of the following channels where we will aim to acknowledge your feedback within two working days of receipt:
Richmond Cars Limited, Fitzherbert Road, Portsmouth, Hampshire, PO6 1RU.
02392 530 420
Open: Monday to Friday, 8:00am - 6:00pm
• We will acknowledge your complaint within 2 working days of receipt.
• We will fully investigate your complaint and endeavour to send a final response to you within 1 working week. If we are unable to do so, we will keep you updated on progress and send you any revised estimate date for the final response.
• If more than 2 working weeks from the date of your complaint have passed, and you haven’t received an update on progress, had a final response, or you are dissatisfied with the final response you have received, you can write to: Mr. Sam Nobes, Group Operations Director, Richmond Motor Group, Fitzherbert Road, Portsmouth, Hampshire, PO6 1RU.
If your complaint relates to a regulated finance or insurance product, and if more than 8 working weeks from the date of your complaint have passed, and you have not received a final response, or if you are dissatisfied with the final response you have received, you can write to:
For further information you can visit their website at https://www.themotorombudsman.org/ or call their Consumer Advise Line: 02073 441 651.
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REGISTERED ADDRESS: THE FRENCH QUARTER, 114 HIGH STREET, SOUTHAMPTON, HAMPSHIRE, SO14 2AA. REGISTERED IN: ENGLAND AND WALES REG COMPANY NUMBERS: 02971884, 03820911, 04358129, 03393853 AND 08425506. VAT REG NUMBERS: 619940318, 750105769, 176958348, 787693552 AND 991252115
RICHMOND CARS LIMITED, RICHMOND CARS (SOUTHAMPTON) LIMITED, RICHMOND CARS (GUILDFORD) LIMITED, RICHMOND CARS (FAREHAM) LIMITED AND RICHMOND CARS (BOTLEY) LIMITED CREDIT BROKERS, NOT LENDERS, AND WE WILL INTRODUCE YOU TO ONE OF OUR PANEL OF LENDERS TO PROVIDE THE FINANCE FOR YOU. WE ACT AS NON-INDEPENDENT CREDIT INTERMEDIARIES FOR A SELECTED NUMBER OF LENDERS TO SUIT A WIDE RANGE OF FINANCIAL OFFERS TO SUIT THE INDIVIDUAL’S REQUIREMENTS. WE ARE AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY. FINANCE SUBJECT TO STATUS. TERMS AND CONDITIONS APPLY. APPLICANTS MUST BE 18 YEARS OR OVER. A GUARANTEE/INDEMNITY MAY BE REQUIRED.
RICHMOND CARS LIMITED, RICHMOND CARS (SOUTHAMPTON) LIMITED, RICHMOND CARS (GUILDFORD) LIMITED, RICHMOND CARS (FAREHAM) LIMITED AND RICHMOND CARS (BOTLEY) LIMITED ARE APPOINTED REPRESENTATIVES OF AUTOPROTECT MBI LIMITED FOR INSURANCE MEDIATION PURPOSES. THEIR FIRM REFERENCE NUMBER FOR GENERAL INSURANCE IS 312143 AND OUR FIRM REFERENCE NUMBERS FOR CONSUMER CREDIT ARE 673585, 687484, 683805, 741215 AND 741326. YOU CAN CHECK THIS ON THE FCA’S WEBSITE WWW.FCA.ORG.UK OR BY CONTACTING THE FCA ON 0300 500 8082.