Our service to customer’s is the cornerstone of our business. We do everything we can to ensure that you get everything you need and want, making sure we go out of our way to put your needs first. Whether you’re buying a new car or booking in a service, we like to be completely at your disposal, making sure you get value for money and a quality product every time. Our highly trained and professional staff are on hand to guide you though your exclusive customer journey and ready to take action on your behalf. We believe communication is the key to building a relationship with you, so below is a list of services and ways of contacting us. no matter the reason, whether it’s a positive review you wish to give or to make us aware of a problem you’ve had when dealing with us, we take evey single call, enquiry and request seriously and believe action speaks louder than words.
As a family run business, we would like nothing more than to make you part of our family, or at least treat you as such. Richmond is forever growing and has gone from a small dealership to a large motor group that spans the South of England, being named the number #1 Hyundai Dealership in all of Europe. None of this would be possible without the support of you! We have you to thank and so will coninue to improve how we do things, putting you at the heart of it all.
We choose to work with JudgeService, a very reputable online rating service that gives you a voice! Tell us about an exprience you’ve had with us and leave a review for all to see. We couldn’t be more proud of our JudgeService score and manage to keep consistency, never letting our overall rating drop below 90%. Please be advised, any issues you have, we will attempt to deal with directly, so all we ask is that you give us a chance and be honest when writing us a review.
If something hasn’t gone right for you, we would rather know about it, so we can make steps to resolving the issue and change the way we do things, so it never happens again! We understand things happen sometimes and want you to be assured we’re on the case! So if you wish to complain or speak with us about a problem you’ve been having, below are all the ways in which you can get in touch and we’ll take it from there, ensuring action will be taken.
Richmond Customer ServiceFitzherbert Road, Portsmouth,Hampshire. PO6 1RU
02380 639 844 Open 9am - 5pm Monday - Friday
Is your query or issue quick and easy to resolve? Or maybe you would like to request a call back from our Customer Service team. The below enquiry form is a quick and easy way to get in contact fast.
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REGISTERED ADDRESS: THE FRENCH QUARTER, 114 HIGH STREET, SOUTHAMPTON, HAMPSHIRE, SO14 2AA. REGISTERED IN: ENGLAND AND WALES REG COMPANY NUMBERS: 02971884, 03820911 AND 08425506. VAT REG NUMBERS: 619940318, 750105769 AND 176958348.
RICHMOND CARS LIMITED, RICHMOND CARS (SOUTHAMPTON) LIMITED AND RICHMOND CARS (GUILDFORD) LIMITED ARE CREDIT BROKERS, NOT LENDERS, AND WE WILL INTRODUCE YOU TO ONE OF OUR PANEL OF LENDERS TO PROVIDE THE FINANCE FOR YOU. WE ACT AS NON-INDEPENDENT CREDIT INTERMEDIARIES FOR A SELECTED NUMBER OF LENDERS TO SUIT A WIDE RANGE OF FINANCIAL OFFERS TO SUIT THE INDIVIDUAL’S REQUIREMENTS. WE ARE AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY. FINANCE SUBJECT TO STATUS. TERMS AND CONDITIONS APPLY. APPLICANTS MUST BE 18 YEARS OR OVER. A GUARANTEE/INDEMNITY MAY BE REQUIRED.
RICHMOND CARS LIMITED, RICHMOND CARS (SOUTHAMPTON) LIMITED AND RICHMOND CARS (GUILDFORD) LIMITED ARE APPOINTED REPRESENTATIVES OF AUTOPROTECT MBI LIMITED FOR INSURANCE MEDIATION PURPOSES. THEIR FIRM REFERENCE NUMBER FOR GENERAL INSURANCE IS 312143 AND OUR FIRM REFERENCE NUMBERS FOR CONSUMER CREDIT ARE 673585, 687484 AND 683805. YOU CAN CHECK THIS ON THE FCA’S WEBSITE WWW.FCA.ORG.UK OR BY CONTACTING THE FCA ON 0300 500 8082.