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Service Advisor, Portsmouth

Salary: £Competitive

Richmond Motor Group are a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with.

Due to continued success, we are looking to expand our team and employ a Service Advisor at our flagship Portsmouth Dealership. You will be fully trained with fantastic career opportunities within the company.

This is a key role within the group as you will be expected to deal with our customer base in order to keep all of our customers up to date with MOT's, Services and any other customer service issues. As part of our Aftersales team you will be responsible for:

  • Being the point of contact for customers requiring servicing or repair to their vehicles.
  • Manage the flow of information between the workshop, the rest of the business and the customer.
  • To handle customer enquiries and queries promptly and efficiently.
  • Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out.
  • Accurately maintain the service department loading system in line with workshop capacity.
  • Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.

Skills Required:

  • Competency in numeracy, literacy and IT
  • Excellent organisational skills, and work well under pressure
  • Knowledge of the motor trade
  • Excellent customer service skills

This is an excellent opportunity for your dedication and commitment to shine with Richmond Motor Group. In return the company offers genuine career progression, specific manufacturer training, bonuses and incentives. We offer:

  • 30 days holiday (including bank holidays).
  • Workplace Pension Scheme.
  • High Street Discounts.

Job Type: Full-time

Full UK Driving Licence required

Added: 20 October 2020