We are still trading and aftersales is open

Important Business update

Tuesday 5 January 2021

As your local, family-owned car dealership, we wanted to keep in touch with you and let you know what we are continuing to do within our businesses to enable us to operate and be here for our local communities during these difficult times.

Our Sales showrooms remain closed for face-to face sales; however, as per the government’s guidance we can continue to sell new and used vehicles online using our Click, Buy, Drive process.

Our Click, Buy, Drive process enables you to fully transact online and enjoy a contactless experience, with Click & Collect and Home Delivery options available, and to give our customers further peace of mind when purchasing online, we have introduced a 7-day money back guarantee across all our vehicles. We hope this gives you confidence to continue using your local car dealer through these difficult and uncertain times.

All our Aftersales departments remain open and will continue to operate as usual for all service, repair, MOT, maintenance and bodyshop work as these are essential services. Regular servicing and maintenance of vehicles is vitally important, and a valid MOT remains a legal requirement. As well as the safety measures we have in place within the Aftersales departments should you be visiting in person, we also offer courtesy cars and collection services where available. We continue to operate under our Covid-19 safety measures, full details of which are available here.

Our teams are on hand to deal with any queries you may have, and to book your vehicle into any of our branches. You can also book online here

As always, the safety of our customers and staff remains our priority, and we would ask that you adhere to the safety measures in place at our dealerships when you visit us.

Should you have any questions or concerns prior to visiting us regarding the measures we have in place, further details can be found here, and of course our teams are available on the phone or via live chat.

We look forward to being able to help you during these ongoing difficult times, whether that be through the purchase of a vehicle, or maintaining your existing one.

We hope that your able to stay safe and are here for you as and when you need us.

Kind regards
The Richmond Team

	You CAN...	You CAN'T...
During Lockdown	Book and attend an Aftersales appointment as normal. Buy a car online with our Click, Buy, Drive process. Book virtual video appointments with our Sales teams.	Enter the Sales showroom.

We are able to offer you alternative ways for you to transact with us whilst still offering you the service and value you have come to expect from Richmond Motor Group.

If you still need or want to change your car, you can purchase your new vehicle from the comfort of your own home, complete all the paperwork remotely through our industry-leading Secure Client Portal and once the vehicle is ready, take advantage of our Click and Collect service or if you’d prefer, we can deliver it to you. We can even arrange a Home Test Drive.

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