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RICHMOND MOTOR GROUP TERMS AND CONDITIONS

Sales
Service and Parts
Vehicle Finance
7 Day Money Back Gurantee
Reserve Online
Distance and Off-Premises Contracts



SALES

1. These terms and conditions form the entire agreement between the Dealer and the Customer. Any other terms or conditions are excluded to the maximum extent permitted by law. This does not affect a consumer’s statutory rights.

2. Any order and any allowance in respect of a motor vehicle offered in part exchange by the Customer is subject to written acceptance by the Dealer.

3. The Customer must take and pay for the goods within 7 days of being notified that they are available. If the Customer fails to do so then the Dealer will be entitled to keep the deposit, and recover damages for all resulting loss (including loss of profit), costs (including labour and materials at usual retail rate), charges and expenses.

4. The Dealer will retain ownership of the goods until they have been paid for. Responsibility for looking after the goods becomes the customer’s responsibility on delivery or payment, whichever is the sooner.

5. Any estimated date quoted for delivery of the goods is only approximate. The Dealer shall not be liable for delay or failure in delivery of the goods which is beyond its control.

6. If the Dealer fails to deliver the goods within 28 days of the estimated date of delivery stated in this contract the Customer may by notice in writing to the Dealer, require delivery of the goods within 7 days of receipt of such notice. If the goods are not delivered to the Customer within the 7 days the contract shall be cancelled. If the contract is cancelled any deposit paid shall be returned and the Dealer shall be under no further liability.

7. Any agreement for the Dealer to purchase a vehicle or other goods in part exchange is subject to the following;
a. The part exchange goods must be the sole property of the Customer, and the Customer must be entitled to sell them.
b. The part exchange goods must be delivered in the same condition and with the same features, as when they were examined by the Dealer.

8. If these conditions are not met, the Dealer will not accept the Customers used motor vehicle and the Customer will pay the full price for the vehicle ordered.

9. If delivery of the goods is delayed through no fault of the Dealer they will deduct an amount for depreciation of the part exchange goods. This amount will not exceed 3.5% of the agreed value of the part exchange goods for each complete 30 day period.

10. If the goods to be supplied by the seller are new the following provisions shall have effect:
a. The goods supplied will comply with the description or model designation assigned by the manufacturer. The Dealer cannot be held liable for changes to the detailed specification made by the manufacturer.
b. If after the date of this order and before the delivery of the goods to the purchaser the recommended price for the goods increases, the Customer will be notified of the amount of the increase the Dealer intends to pass on to the Customer. The customer can cancel the contract within 14 days of receipt by him of such notice, failing which such increase shall be added to the contract price for the goods.

SERVICE AND PARTS

1. These terms and conditions form the entire agreement between the Dealer and the Customer. Any other terms or conditions are excluded to the maximum extent permitted by law. This does not affect a consumer’s statutory rights. If any part of this Agreement is held unlawful or unenforceable that part shall be struck out without it affecting the remainder of the Agreement.

2. No one other than the parties and their permitted assignees, if any, shall be entitled to benefit from the Agreement pursuant to the Contracts (Rights of Third Parties) Act 1999.

3. The Customer must take and pay for the goods within 7 days of being notified that they are available. If the Customer fails to do so then the Dealer will be entitled to keep the deposit, and recover damages for all resulting loss (including loss of profit), costs (including labour and materials at usual retail rate), charges and expenses.

4. The Dealer will retain ownership of the goods until they have been paid for. Responsibility for looking after the goods becomes the customer’s responsibility on delivery or payment, whichever is the sooner.

5. No claim for any damages in transit, shortage of delivery or loss of goods will be entertained unless a notice in writing is given to the dealer within five days of receipt of the goods.

6. Any estimated date quoted for delivery of the goods is only approximate. The Dealer shall not be liable for delay or failure in delivery of the goods which is beyond its control.

7. If the Dealer fails to deliver the goods within 28 days of the estimated date of delivery stated in this contract the Customer may by notice in writing to the Dealer, require delivery of the goods within 7 days of receipt of such notice. If the goods are not delivered to the Customer within the 7 days the contract shall be cancelled. If the contract is cancelled any deposit paid shall be returned and the Dealer shall be under no further liability.

8. The goods supplied will comply with the description or model designation assigned by the manufacturer. The Dealer cannot be held liable for changes to the detailed specification made by the manufacturer.

9. Unless otherwise affected by the terms of the Consumer Credit Act, any part payments paid to the Company for the purchase of parts or upgrades/conversions are not refundable unless an agreement is made in writing at the time of placing the order.

10. The dealer shall be under no obligation to give credit for goods correctly supplied and or specifically ordered by the customer. The dealer reserves the right to levy a 15% handling charge on any goods returned for credit. No credit will be given in respect of delivery, postage or transit charges.

11. It is in the Customer’s own interest that all items of value and personal effects are removed from the vehicle before it is handed over to the Company for work to be carried out. If the Customer fails to do so, the Company cannot accept responsibility for any loss.

12. Repair charges are based on the labour and material costs involved in the work carried out. Except for parts that are returned under a manufacturer’s exchange or warranty scheme, all parts replaced will be disposed of unless the Customer asks for their return before work begins.

13. All charges for servicing, repairs, upgrades/conversions and the supply of parts and accessories are payable on completion of the work and prior to the collection of the car. Payment can be by debit or credit card except American Express or Diners Club, or by cheque or cash. Cheques will only be accepted to the limit of the issuer’s bank card. The Customer will be notified when the car is available for collection. If the car is not collected, storage charges will accrue after five working days unless otherwise agreed. The Company reserves the right to dispose of the goods in accordance with the Torts (Interference with Goods) Act 1977.

14. All estimates and quotations from the Company are valid for a period of four weeks from the date of issue.

15. Customers are advised that any upgrade or conversion applied to a car may change its original characteristics and may result in increased fuel consumption, firmer ride or higher levels of sound etc. All performance increases are not absolute but depend on the vehicle to which the conversion is fitted. Please note upgrades or conversions may breach the manufacturers’ warranties. A signed order form and part payment may be required for performance upgrades and conversion work. Customers are advised to inform their insurance companies of any changes.

16. The vehicle will accrue storage charges after ten working days unless otherwise agreed.

17. All vehicles being delivered to the Company for routine service work need to be supplied with locking wheel nut keys, alarm keys, radio fascia etc and all relevant documents ie service books and current MOT certificate. Vehicles being supplied for service/repairs etc must be supplied with adequate reserves of fuel otherwise the vehicle will be refuelled and the Customer charged accordingly.

VEHICLE FINANCE

1. Richmond Motor Group are authorised and regulated by the Financial Conduct Authority. We act as credit brokers and we are not a lender. Finance is subject to status and finance company acceptance. We will introduce you to a limited number of lenders who may be able to help finance your purchase. These lenders may or may not pay us for the introduction. Any commission amounts lenders pay will not affect the amount that you pay under your finance agreement. A guarantee may be required.

7 DAY MONEY BACK GUARANTEE

1. You have up to 7 days to get to know your car and to make sure it suits you. If you’re not completely happy with it, just let us know by 6pm on the 7th day after your delivery or collection date and we’ll give you a full refund..

2. We can’t accept a return if the car has been modified or altered from the condition it was received in. If the car has been driven for more than 250 miles during the first 7 days, every additional mile will cost £1 per mile and we may not be able to accept the car as a return. If the car has been in an accident or is damaged, we may not be able to accept the car as a return and there may be charges for damage. You are responsible for any parking fines, congestion charges and all other fines/penalties while the vehicle is in your possession.

3. There is no fee to have your vehicle collected.

4. Accessories and additional products will be excluded from 7 day guarantee and therefore not refunded. You will be entitled to any insurance product refund by the provider

5. If you decide to return your car within the 7-Day Money Back Guarantee period, we won’t be able to return your part-exchange. We'll do our best to help you find an alternative car to buy from us. We’ll also pay you the cash equivalent of the part exchange via bank transfer. You will be responsible for reconciling any negative equity on your original part exchange, prior to a refund of your finance agreement on your new vehicle if applicable.

RESERVE ONLINE

1. On successful payment of the reservation fee, we will reserve your chosen vehicle (the Vehicle) for you for up to 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors.  If you make a telephone appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your telephone appointment, and extend the Reservation Period until your appointment. If you have not made a telephone appointment with the selling dealership within 48 hours to discuss the Vehicle, or you do not attend an agreed telephone appointment within 5 days, the Reservation Period will end, your reservation may be cancelled and your reservation fee will be refunded to you.

2. There is no obligation on you to buy the Vehicle, or on us to sell the Vehicle, as a result of payment of a reservation fee.  When we receive the reservation fee in cleared funds, we will reserve the Vehicle for you and prevent its sale to a third party for the Reservation Period.  You will receive a confirmation email when the reservation is effective.  If you do not receive a confirmation email then your reservation has not been effective so please contact us.

3. There may be circumstances when the Vehicle has already been sold (before your reservation fee is paid) but the website has not yet been updated.  If this occurs, your reservation will be cancelled and we will contact you to confirm this, and to see if we can locate an alternative vehicle for you. Your reservation fee would be refunded.

4. If you do not make arrangements with the dealership within 48 hours to discuss the Vehicle, or do not then attend an agreed telephone appointment within 5 days of payment of the reservation fee, the Reservation Period will end, your reservation may be cancelled and your reservation fee will be refunded.

5. If you attend a telephone appointment to discuss the Vehicle, and decide not to proceed the Reservation Period will end.  If you purchase the Vehicle at that appointment, your reservation fee will be retained by us as part payment towards the Vehicle, and will be treated as a deposit on the Vehicle.  If the Vehicle is not suitable, and you do not wish to purchase it, your reservation fee will be refunded to you.

6. We may cancel your reservation if you have reserved more than 2 vehicles at any one time or if the Vehicle is withdrawn from sale for any reason.  Your reservation fee would be refunded in either case.

7. Any refunds can only be paid by the same method as the original payment and to the same card and will be paid within 7 days of request or cancellation of your reservation (or you confirming that you do not wish to purchase the Vehicle).

8. We are not responsible for any loss or damage for failure to comply with these terms that is outside of our control or for any loss or damage that was not foreseeable, and shall have no liability for any loss of profit, business or business opportunity.

DISTANCE AND OFF-PREMISIES CONTRACTS

1. In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if the Customer as a private consumer has (i) entered into this contract prior to a face-to-face meeting with Richmond Motor Group or (ii) the contract is agreed face-to-face with Richmond Motor Group in a place that is not Richmond Motor Group’s business premises or (iii) the Customer places an order during a face-to-face meeting with Richmond Motor Group that happens in a place that is not Richmond Motor Group’s business premises or (iv) the contract is entered into on Richmond Motor Group's business premises or through any means of distance communication immediately after a face-to-face meeting between Richmond Motor Group and the Customer in a place that is not Richmond Motor Group’s business premises, then the Customer may cancel the contract without giving any reason up to 14 days after the day upon which the Customer (or anyone on the Customer’s behalf) takes possession of the Goods.

2. In order to exercise the right to cancel the Customer must provide Richmond Motor Group with a clear statement (e.g. a letter sent by post, fax or email). The statement should be sent to Richmond Motor Group using the contact details contained within the order form within the 14-day cancellation period.

3. On cancellation Richmond Motor Group shall reimburse to the Customer all payments received from the Customer including any delivery costs (unless the Customer expressly chose a method of delivery more expensive than the least expensive option in which case the Customer will be reimbursed the value of the least expensive delivery method).

4. Subject to clause (5) below on cancellation the Customer shall return the Goods to Richmond Motor Group without undue delay and in any event not later than 14 days after the day on which the Customer advises Richmond Motor Group of the cancellation, at the Customer’s cost. If the Customer fails to return the Goods, Richmond Motor Group may make a charge for the cost of recovering the Goods from the Customer, this is likely to cost a minimum of £250 and Richmond Motor Group may deduct this charge from any sum that Richmond Motor Group must reimburse to the Customer.

5. In the event the Customer entered this contract in the circumstances described at points (ii), (iii) or (iv) of these terms above, and Richmond Motor Group has delivered the Goods to the Customer, Richmond Motor Group shall arrange for the Goods to be collected at its own expense.

6. Richmond Motor Group will reimburse the Customer using the same means of payment as the Customer used (unless otherwise agreed) without undue delay and in any event within 14 days after Richmond Motor Group received the Goods back or, if earlier, 14 days after the day on which the Customer provides evidence that the Goods have been sent back, subject to Goods inspection and reasonable use of Goods by the Customer.

7. If the value of the Goods is diminished because of the Customer handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods, Richmond Motor Group may recover that amount from the Customer and Richmond Motor Group can deduct it from the reimbursement provided for under clause 13(c) of these Terms and Conditions. Richmond Motor Group will normally view any alteration, modification or personalisation of the Goods or driving for in excess of 100 miles as going beyond what is necessary to establish to nature, characteristics and functioning of the Goods.

8. If the Goods are made to the Customer’s specifications or clearly personalised then the Customer does not have the right to cancel the contract.

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