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CORONAVIRUS (COVID-19)

INFORMATION FOR OUR CUSTOMERS


24th March 2020

Important Customer Update

Further to the guidance given by the Prime Minister yesterday evening, we have taken the difficult decision to implement restricted trading across our businesses.

All of the Showrooms within Richmond Motor Group will be closed with immediate effect!

Our Service Workshop departments will remain open to provide essential maintenance and MOT’s for our customers and key workers, ensuring that vehicles are kept safe and roadworthy within Government guidelines. During this time, the Collection & Delivery service will be unavailable. You will be able to contact us in the usual ways in regards to servicing, MOT and repairs.

Whilst our Showrooms may be closed, you can still visit our website and enquire through the usual channels via telephone and online. Our Sales departments will be responding remotely from the safety of their homes.

Please find our updated opening times throughout this period below:

Aftersales

• Monday - Friday: 9.00am to 4.00pm

• Saturday & Sunday: Closed

Sales Support

• Monday - Sunday: 9.00am to 4.00pm

This is a decision that hasn’t been taken lightly, but one made with the wellbeing and safety of our employees and customers in what is a challenging time. We would also like to take this opportunity to thank the help of the NHS and the key workers on the front line that work tirelessly to fight the spread of the COVID-19 virus.

Please stay safe and we will see you soon.

The Richmond Team.

When is Richmond Motor Group going to be fully operational?



We will be monitoring the situation very closely and will only re-open when we receive clear guidance from the Government to do so. The safety and wellbeing of our employees and customers is paramount and our biggest priority.

Would I be able to rearrange my Service and / or MOT booking?



During this difficult time we will be working using a reduced workforce prioritising all keyworkers as it is essential that they continue to be mobile to fight the spread of the virus. We also aim to be able to meet your own personal mobility needs and will continue to carry out routine safety and roadworthiness checks. Whilst working with reduced capacity we are aiming to honour all existing bookings.

My MOT expires soon, can I still drive my vehicle?



Due to the ongoing COVID-19 pandemic, vehicles that are due their MOT on or after 30th March 2020 will have their MOT extended by 6 months but it must be kept in a roadworthy condition. Any vehicles due an MOT before that date must be tested as usual.

For further details, please visit :

www.gov.uk/government/news/mot-exemption

Do you have an order placed but not yet taken delivery?



We tried our best to deliver as many vehicles as possible before our temporary closure, however we appreciate that not all vehicles were able to be handed over to their new owners. We are very sorry but if you are one of the small number of customers affected, we will be in touch to arrange delivery of your vehicle when we can re-open safely.

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