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COVID-19 Notice

⦿ All of our customers and colleagues will be wearing face coverings.

⦿ We have Perspex screens on all desks to ensure maximum possible protection.

⦿ All of our showrooms are frequently cleaned throughout the day.

⦿ We operate one-way systems in dealerships across the Group.

⦿ Customer cars will have protection film wrap applied to the high touch-points.

⦿ Thermal Imaging cameras are installed at the entrance of most of our showrooms.

⦿ Hand sanitisers, wipes, gloves and masks will be available where required.

⦿ A pre-arranged appointment is preferred to allow us to fully prepare for your visit.

Please help us by remaining respectful of our colleagues and other customers, we're all in this together. We look forward to welcoming you to Richmond very soon.


COVID-19 Precautions Strip

COVID-19 FAQS

In line with Government guidelines, customers will be required to wear a face covering within all of our showrooms.

We have sourced extensive supplies of hand sanitiser and wipes which we have made available for visitors to use at every one of our dealerships.

In order to manage the number of visitors in the dealerships at any one time, our preference would be a pre-arranged appointment, to allow us to fully prepare for your visit and arrange for the vehicle of interest to be sanitised prior to your arrival.

However, should you find yourself in the area without a pre-arranged appointment, please feel free to pop into the dealership and we will be more than happy to serve you as quickly and safely as possible.

No. Under current Government guidelines, we are unable to offer Test Drives.

If you do not feel comfortable visiting one of our showrooms then why not take advantage of our innovative Click, Buy, Drive journey where you can purchase your new vehicle from the comfort of your own home, complete all the paperwork remotely through our industry leading "Secure Client Portal" and once the vehicle is ready, take advantage of our Click and Collect service or if you’d prefer, we can deliver it to you. We can even arrange a Home Test Drive. More information can be found here.

It is now a legal requirement for us to collect visitor details for contact tracing purposes. QR codes will be displayed at the entrance of our dealerships for you to record your visit. Simply open the camera on your phone and hold it over the QR code and this will automatically take you to the necessary page.

All customers cars booked in for servicing, warranty, routine maintenance, MOT’s or accident repair will be cleaned and have protection film wrap applied to the steering wheel, handbrake and gear selector by our technicians. Disposable paper mats will be put into the drivers footwell and plastic seat covers placed over any seat that might be used.

On receipt of your car and before it is returned to you, we will run the engine and air conditioning system for a minimum of 3 minutes to ensure the vehicle is fully ventilated.

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*All information is accurate at the time of publication.

COVID-19 Home Delivery Available

We are able to offer you alternative ways for you to transact with us whilst still offering you the service and value you have come to expect from Richmond Motor Group.

If you still need or want to change your car, you can purchase your new vehicle from the comfort of your own home, complete all the paperwork remotely through our industry-leading Secure Client Portal and once the vehicle is ready, take advantage of our Click and Collect service or if you’d prefer, we can deliver it to you. The process can be seen in further detail here.

Learn More >