27th April 2020
We thought it appropriate that we share with you the actions we have taken to ensure both your safety and that of our colleagues in this time of uncertainty whilst we can still service your requirements for both Sales and Aftersales at our dealerships.
Working with our manufacturer partners and taking the Best Practices from retailers from all spheres of business throughout the UK we have implemented a range of changes to how we operate to ensure we minimise the risk of infection from COVID-19 at any of our facilities. These changes range from how we physically work on your car to how we will interact with you.
On entering the showroom you will notice we have installed perspex protection screens at the Main Reception and Service Advisor desks to ensure the maximum possible protection for you and ourselves. All our customer-facing colleagues will wear gloves and we have processes in place to ensure regular and effective hand washing throughout the day for all colleagues. You will find hand sanitiser pump stations throughout the dealership for your use.
All customers cars booked in for servicing, warranty, routine maintenance, MOT’s or accident repair will have protection film wrap applied to the steering wheel, handbrake and gear selector by our technicians. Disposable paper mats will be put into the drivers footwell and plastic seat covers placed over any seat that might be used. On receipt of your car and before it is returned to you, we will run the engine and air conditioning system for a minimum of 3 minutes to ensure the vehicle is fully ventilated.
Obviously, our technicians will be wearing face masks and Nitrile gloves while preparing and working on your car which will be disposed of once the work has been completed. Masks, gloves, covers and wrap will only be used once, there will be no risk of cross contamination between cars. All our technicians will go through a thorough process of sanitisation between jobs.
We have sourced extensive supplies of anti-bacterial / viral hand gels, sanitising fluids, sprays and wipes all of which meet the highest standards, in most cases NHS approved and proven to kill the COVID-19 virus.
Finally, we are re-configuring our showrooms by removing cars and expanding waiting areas and spacing sofas, chairs, reception desks etc in order to ensure we meet the Social Distancing guidelines.
Whilst it is impossible to guarantee a totally safe environment, it is beholden upon us all to ensure that every possible precaution and action is taken to minimise any risk we might be exposed to. To that end, we have consulted extensively and I am confident that we have adopted the very best practices and processes to create the safest possible environment possible.
We really hope that we will be able to welcome you back to Richmond Motor Group at the earliest opportunity and that you and your family are keeping well.
The Richmond Team.
(We have introduced a Thermal Imaging Camera within our Portsmouth Dealership)