Do I have to wear a mask when visiting Richmond?
In line with Government guidelines, customers will be required to wear a face covering within all of our showrooms.
Will hand sanitiser be made available?
We have sourced extensive supplies of hand sanitiser and wipes which we have made available for visitors to use at every one of our dealerships.
Do I need to book an appointment?
In order to manage the number of visitors in the dealerships at any one time, our preference would be a pre-arranged appointment, to allow us to fully prepare for your visit and arrange for the vehicle of interest to be sanitised prior to your arrival.
However, should you find yourself in the area without a pre-arranged appointment, please feel free to pop into the dealership and we will be more than happy to serve you as quickly and safely as possible.
Am I able to take a vehicle for a test drive?
Yes, however to comply with Social Distancing, all Test Drives will be unaccompanied and are available by pre-booked appointment only.
Please note that you will be required to bring your driving licence with you.
Do you offer Home Delivery?
If you do not feel comfortable visiting one of our showrooms then why not take advantage of our innovative Click, Buy, Drive journey where you can purchase your new vehicle from the comfort of your own home, complete all the paperwork remotely through our industry leading "Secure Client Portal" and once the vehicle is ready, take advantage of our Click and Collect service or if you’d prefer, we can deliver it to you. We can even arrange a Home Test Drive. More information can be found here.
Are my details required for Track & Trace?
It is now a legal requirement for us to collect visitor details for contact tracing purposes. QR codes will be displayed at the entrance of our dealerships for you to record your visit. Simply open the camera on your phone and hold it over the QR code and this will automatically take you to the necessary page.
Will my vehicle be cleaned after being serviced?
All customers cars booked in for servicing, warranty, routine maintenance, MOT’s or accident repair will be cleaned and have protection film wrap applied to the steering wheel, handbrake and gear selector by our technicians. Disposable paper mats will be put into the drivers footwell and plastic seat covers placed over any seat that might be used.
On receipt of your car and before it is returned to you, we will run the engine and air conditioning system for a minimum of 3 minutes to ensure the vehicle is fully ventilated.