Data Protection & Privacy

At Richmond Motor Group we take your privacy seriously and will only use your personal information for the following purposes, to administer your account and to provide products and services you have requested from us.  We will never sell your data to third parties. We strictly adhere to guidelines published in the United Kingdom Data Protection Act 2018, which includes the General Data Protection Regulation (GDPR).

Richmond Motor Group consists of Richmond Cars Ltd, Richmond Cars (Southampton) Ltd, Richmond Cars (Guildford) Ltd, Richmond Cars (Fareham) Ltd and Richmond Cars (Botley) Ltd.

We are a privately owned car dealer group based at our Portsmouth site.

We may contact you as advised by Hyundai, ŠKODA, MG, Suzuki & Mitsubishi and our other suppliers (please refer to the "YOUR RIGHTS" section below) to ensure the ongoing safety and care of your vehicle and any policies are maintained, and the replacement of your vehicle and car care related products.

We will register your vehicle keeper details and will cross check your data with DVLA to ensure accurate and timely communications can be made.

We and our manufacturer partners may contact you on a legitimate interest basis about similar products and services, once you have negotiated with or purchased from us. We will never pass your details on to any other third party for marketing purposes. In order to balance your fundamental rights and freedoms with our commercial interests we will inform you, when you enquire or purchase from us, that we may contact you about similar products and services. We will provide you with details of how you can opt out of this at any time. This can be done by completing an opt out form on our website here.

We may contact you during your ownership cycle, via post, e-mail, telephone and text message, for essential work such as reminders of MOT and services. We check driver and vehicle profiles including drive time to our dealership, vehicle age and type of work due to help prioritise customer contact.  We compile data from various sources (please refer to the "YOUR RIGHTS" section below) in to one place to deliver a more personalised experience for you. When you visit our website we will use cookies on your browser.  Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. We may track your interactions with Richmond Motor Group via e-mail and text activity and record phone calls for quality and training purposes. For further information please visit www.aboutcookies.org or www.allaboutcookies.org.

If you should apply for finance from us the information you provide specifically for this purpose will be disclosed to various finance providers for the purpose of considering the application. The finance companies may use this information to carry out searches with credit reference agencies and other regulatory and statutory bodies. A record of those searches will be kept and may be used by other lenders in assessing applications from you and members of your household for credit in the future. The finance companies will cross-check this information with other lenders to prevent fraud and may use this information for statistical or marketing purposes. The finance companies may use credit scoring as part of their decision-making process. In some cases, the information provided on this form may be disclosed to a Credit Reference Agency, such as Experian or Equifax. Credit reference agencies may also use this information to carry out further searches for other regulatory and statutory bodies. They may also disclose information to other companies and the finance providers may use such information to advise you of any of our or their services or of another person’s services that may be relevant to you. We will on request tell you of the purposes for which we will use this information.

Except as required by law, we will not use or disclose your personal information for any purpose for which you have not given us your consent or later withdraw your consent. If you withdraw consent, you agree that in spite of this withdrawal we may continue to use the personal information previously provided to us to the extent that we are contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have for example a finance agreement.

We retain your details for as long as we have evidence that you still own the vehicle we sold to you or worked on unless you ask us to delete these details sooner. We take steps to ensure that any business that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount.  Documentation can be supplied on request from our Data Protection Officer details of whom can be found below.

Under the General Data Protection Regulations, you have the right to:

Request copies of your data, the rectification of your data, erasure of your data, object to us or restrict the processing of your data and where our systems allow, give electronic access to copies of your data in a digital format. 

Richmond Motor Group reserves the right to update or amend this data privacy notice in line with customer feedback or updates in legislation and it will be published at richmondmotorgroup.com/data-protection

A full listing of our manufacturers and nominated suppliers, who we may share your information with, can be found here.

Name: Derek Pryde    Email: Click Here   

Address: Richmond Motor Group, Fitzherbert Road, Farlington, Portsmouth, PO6 1RU.

If we are unable to resolve any issues you raise within 30 days you have you have the right to complain to the Information Commissioners Office @ https://ico.org.uk/concerns