Service Advisor

***Applicants must hold a full UK driving licence ***

About Us:

Richmond Motor Group?are one of the few remaining genuinely family-owned dealer groups in the south. We have expanded to employ 500+ members of staff in multi-franchised dealerships across Hampshire, Surrey and West Sussex.

We are a national Top 50 Dealer Group - and due to our expansion program, we are looking to grow our team further. 

On a national level, we are top performers in the franchises we represent and win national awards year in year out, not just based on the numbers of vehicles sold, but equally on the level of Customer Satisfaction we provide for our many Customers.

Our franchises include:

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We are keen to recruit people who will represent our core values and help us achieve our objective to be the leading family run motor retailer in the UK by providing an exemplary and unique experience, together with the best quality products and services, all driven by the family values at the heart of our business.

The Position:

We are currently looking for a friendly, organised and customer-focused?Service Advisor?to join our busy Aftersales team in?Portsmouth! As the first point of contact for our customers, you'll play a key role in delivering an excellent customer experience from vehicle drop-off through to collection. Working closely with our workshop team, you'll keep customers updated throughout the day while ensuring repairs and servicing are completed efficiently.

No two days are the same, making this an ideal opportunity for someone who enjoys working in a fast-paced environment where customer service is at the heart of everything they do.?No previous automotive aftersales experience is required, as?full training?and support will be provided to the successful candidate! As our Service Advisor, you'll be:

Essential Experience, Skills & Behaviours:

Benefits:

Richmond Motor Group is committed to encouraging diversity and eliminating discrimination in both its role as an employer and as a provider of services. Our aim is that our employees are truly representative of all sections of society and work in an environment where everyone is respected and able to perform to the best of their ability. Our policy is to provide equality and fairness and not to discriminate on the grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. Richmond Motor Group opposes all forms of unlawful and unfair discrimination. It is our policy to provide a suitable environment for people with disabilities. All reasonable facilities will be provided for staff with disabilities to perform their roles without difficulty or disadvantage. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.