HOW RICHMOND MOTOR GROUP STAYS CONNECTED: TRANSPARENT COMMUNICATION EVERY STEP OF THE WAY

Here at Richmond Motor Group, we pride ourselves on our exceptional customer service and effective communication. Our 4.8/5 stars on Trustpilot are testament to this. We achieve this by understanding our customers properly - keeping the conversation going and ensuring that we provide the best level of customer experience possible.

We're as transparent as possible here at RMG, ensuring that our customers leave our dealerships confident in their new car. So, how do we achieve it?

Transparency doesn't just mean declaring all the facts up-front. Transparency for us means going the extra mile to help our customers at every point in their car-buying journey. Our dealership teams, from maintenance to forecourt want you to drive away feeling well looked-after and cared for. Customer satisfaction is one of our primary focus areas - if something's not right, we want to know about it.

It's easy to feel pressured in vehicle sales. We feel it's critical that our customers (many of whom come back to us for servicing and accessories) return of their own volition. We want to build trust with people at all points of contact, so whether it's over the phone, via email or in-person at our dealerships, our team work to ensure we're as transparent and clear as possible.

Our Promise: Every Call Answered, Every Email Replied to – Fast.

Through our multiple channels like Facebook, Instagram and right here on our website, we're always active to provide regular updates on the newest models from Hyundai, MG, Suzuki and Skoda.

Our promotions and offers are renewed on a regular basis so they're always up-to-date, and we're constantly responding to messages on social media! To say that we find customer feedback important is an understatement. As we collect customer feedback, we continually improve our communication and customer service processes, effectively creating a feedback loop. Every interaction we have with customers provides insight, insight that we use to enhance the user journey through our business.

Below, we've selected some of our recent reviews which demonstrate our sales team's ability to keep transparent communication with our customers.

"Shahin listened to exactly what I asked for, met my car needs and found me a car that was exactly what I was after. Kept me in the loop throughout the whole process. Thank you!"

"I had an amazing experience going to Hyundai on Saturday the 18th because of Ali. He was so helpful and as someone who doesn’t know much about cars he was very enlightening. Thank you!"

"I brought my mother here to buy a car and Luke window through the whole process has been fantastic really helpful and my mum gets nervous buying a car which he settled her and answered every single question and explained them to her in detail really great experience overall and she’s very happy with the car!"

Are You Ready For Your Next Car?

Contact Richmond Motor Group today or browse our stock list!