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Hyundai tops JD Power survey

Added: 12 July 2018

Hyundai KONA Electric

Hyundai has come first in the annual dependability survey carried out by JD Power.

Out of the top 13 brands, Hyundai ranked first as the most dependable and reliable car brand on the market today. This means you can be confident of a strong, safe and reliable car when you buy from Richmond Hyundai.

In the survey Hyundai came top above the likes of Volvo and Volkswagen – two brands known for their reliability.

Now into its fourth year, JD Power’s survey examines issues owners of new or fairly new vehicles have experienced with their cars after 12-36 months of ownership, with Hyundai customers clearly being the most satisfied.

The study looks at issues that can occur on modern cars. This is sub-divided into several categories consisting of vehicle exterior, driving experience, features/controls/displays (FCD), audio/communication/entertainment/navigation (ACEN), seats, heating systems/ventilation and air conditioning (HVAC), the vehicles interior and engine and transmission.

Of the 13,536 owners, More than 54 per cent reported no issues with their vehicles said they would definitely buy a car from the same brand again – with Hyundai being the top scoring brand within the reliability category.

The Hyundai i10 also took victory in the category of the best city car, being voted as the most dependable car in its class – beating the Kia Picanto and Vauxhall Viva. Two runners-up in other categories were also Hyundai models – the i20 in small car class and the i30 in compact car class.

The study also revealed the least dependable manufacturers. Surprisingly the bottom of the list is made up mostly of premium brands with BMW faring worst, followed by Land Rover and Audi – who also scored poorly in comparison to Hyundai.


Written by Aidan Rennie-Jones

If you are considering a new Hyundai, you also have peace of mind with a five year warranty as standard – something unique in the market and something that highlights the confidence we have in the cars we sell.

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